Terms & Conditions

Cyber Security & Privacy Policy

We collect personal information from you, including information about your:

  • Name
  • Contact Information
  • Location
  • Billing or Purchase Information
  • Business related activities

We keep your information safe by storing it in encrypted files in a secure cloud storage facility and limiting access to authorised personnel within the company.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at vetplus@vetplus.co.nz or 0800VETPLUS.

If we are aware of any data breaches, we will be in contact with you immediately. If you are aware of any security issues or would like to know more about our cyber security & privacy policies,  then please contact us at vetplus@vetplus.co.nz or 0800VETPLUS.

Returns & Refunds

Food Returns / Taste Guarantee:

We have been very deliberate about the selection of pet food we stock in our on-line store.  Our philosophy is to provide your pets with premium products, made from top quality ingredients, with proven and science based nutritional benefits.

Some of our product offerings are ‘therapeutic’ or ‘prescription’ foods which must be recommended by a registered veterinarian for the treatment of a condition or for a particular health benefit.  These foods are ‘vet only’ products and are identified during the check-out process where you will be asked to confirm a couple of statements before the order can be placed.

When you are trying a new food for your cat or dog, it is important that you introduce the food gradually to your pet’s diet over a week or so.  After this time, if you find that your pet simply won’t accept the new food, you may return it to a VetPlus clinic for a full refund.

General Refund Policy:

If you are not completely satisfied with a product you have purchased from us, you can return that product to us with proof of purchase, within 14 days following delivery, in a re-saleable condition and we will replace, repair within a reasonable timeframe or refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.

If for any other reason you are dissatisfied with your purchase, please contact us to discuss options. For full information refer to our terms and conditions.

Shipping of Returns:

Product returns may be shipped to:

VetPlus, 45 Nukuhau Street, Taupo 3330 together with proof of purchase.

You will be responsible for the cost of shipping any returns, and any shipping costs incurred in the delivery of product to you are non refundable (except where the product is accepted by us, to be faulty).

To discuss a return or arrange a refund, please contact us shop@vetplus.co.nz.

Veterinary Advice Disclaimer

The information on our website and on-line store is general and is not a substitute for an individualised veterinary diagnosis or opinion on your animal/s specifically.

You should seek immediate veterinary advice in the event of your animal showing any signs of distress, pain or discomfort.

You should direct any specific questions about your animal to a veterinarian or other professional animal care provider.

You should never delay seeking veterinary advice, disregard veterinary advice or discontinue veterinary treatment because of information on our website or on-line store.